By placing a booking with Vipcharter you agree to the following terms and conditions and authorise Vipcharter to charge your account in full for all charges relating to your reservation, including, but not limited to charging in full for the reservation should you be considered a “no show”.

 

 

 

* ONLINE BOOKING REQUEST & BOOKING CONFIRMATION  *

 

Important notice: Please make sure to check the company's confirmation which normally occurs within 24 hours. By filling up our quotation request / online booking form you only requesting a quote or transfer with Vipcharter , NOT making an actual booking . All of the booking requests must to be confirmed from Vipcharter . Once your booking request has been processed you will receive your booking confirmation to the email you have provided us. All request are processed during the office working hours - 8:00 AM to 21:00 PM , 7 days a week .

 

* INSTANT ONLINE QUOTATION / BOOKING SYSTEM *

Please note that our online instant quotation system is only for General Point to Point Transfers and Airport Transfers and is NOT valid for any special occasion & Wedding Car Hire .

 

 

 

 

* AIRPORT ARRIVAL WAITING TIME *

 

 

Vipcharter provides 45 minutes complimentary wait time for Domestic Arrivals and 60 minutes for International Arrivals. You are required to contact us by phone or email if extra waiting time is required as charges may apply.

Any additional waiting time will be charged in 15 minute blocks at $25 per block.

 

* FLIGHT ARRIVAL TIMES *

 

Vipcharter monitors all flight arrival times to ensure that your chauffeur is at the terminal when you disembark. Regardless of how long your flight is delayed, normal waiting periods commence from ACTUAL flight arrival time, not scheduled arrival time.

 

     

   * AIRPORT MEETING POINT *

 

 

At the airport our driver will meet you in the "Arrivals Hall " with your names printed on an welcome sign.He will escort you to your chosen executive luxury chauffeur driven car, and will be happy to assist with your luggage and during your journey making sure we meet all your needs.

 

 

* WAITING TIME *

 

Vipcharter offers a complimentary wait time of fifteen (15) minutes when servicing your booking. Any additional wait time will be charged in fifteen (15) minute blocks at $25.00 per fifteen (15) minutes.

 

* POINT TO POINT TRANSFERS *

 

Vipcharter provides 10 minutes complimentary waiting time.You are required to contact us by phone or email if extra waiting time is required as charges may apply.

 

* CANCELLATION POLICY *

 

Vipcharter requires the following as a minimum notice for cancellations:

• General Transfers: 24 hours

• Airport Arrivals: 24 hours

• As Directed Hourly Hiring: 24 hours

• Special Occasions: 48 hours

• Weddings: 5 days

• Other: Please contact Vipcharter

All cancellations made outside of these times will result in a 80% cancellation fee. Cancellations made within 4 hours will result in a 100% cancellation fee.

ALL “No shows” will be charged a full 100% cancellation fee.

 

* RATES *

 

Please note that rates include GST, Tolls and Parking and Airport Levies.

Surcharge Pricing will apply for Public Holidays and Special Events will be provided on application.

Chauffeur gratuity is at your discretion.

 

* Surcharge pricing between 11 PM - 6 AM *

 

Please note that + 20% will be applied for any pickups between 11 PM - 6 AM .

 

 

* PAYMENT METHODS *

 

Vipcharter accepts Visa, MasterCard, American Express,Direct Bank Transfers,EFTPOS - CabCharge and BPAY. Please contact us for further information.

Contact us on 04 02 122 351 for all your enquiries.